Three Traits You Must Include in Your Terms and Conditions
When you’re putting together your business, the terms and conditions isn’t where you want to linger. You’re busy ironing out kinks that could impact your conversion rate, and you’re thinking about marketing, and you’re wondering what if anything will get you noticed on social media. Terms and conditions generators are a great place to get started on this crucial, but not very fun step in the process. When you get your template and customize it, however, there are three key things that you need to personalize to make sure that your terms and conditions are doing everything you really need them to.
1. When Payment Is Due
Most people are used to payment being due at the time of purchase. That’s the commonly accepted practice online. But, if you don’t spell that out in your terms and conditions, people don’t technically have to abide by that. If a method of payment fails, they could hold onto your money until after they’ve accepted and gotten the final, shipped product. Which they could easily claim to be never be the case. Then you’d be stuck having the foot the bill out of pocket to ship something with no promise that they were ever going to pay you.
When payment is due is one of the most exploited mistakes in small business losses, according to theguardian.com. So, keep everything together when you write out this part of your template. Make sure that the money is due upon the order of the product, not the delivery. You’ll save yourself a lot of heartache and a lot of negotiation with unscrupulous customers if you do it upfront. This can be an expensive lesson for a lot of small business owners.
2. What to Do When Payment or Delivery Fails
If you don’t make sure that there is a clear list of actions to be taken when a payment is rejected or a package doesn’t show up on schedule, you could get taken for a ride. Most customers are good, decent people who aren’t trying to ruin your living. However, most customers have been brought up on the “the customer is always right” philosophy. They’re going to expect you to overcompensate for every mistake that they make. You’re going to be asked to bend over backwards over something a customer did wrong and won’t admit to; therefore, it’s vital that if you are using any kind of terms and conditions generator, it takes care of this issue and lets you come up with a strong terms and conditions page, which would not only be in accordance with the set standards of a particular business; but at the same time, would safeguard the interests of both you and your potential customers.
Go through the worst case scenarios for your company. The postal service loses a package. Payment is rejected after the order has been processed. Think of the most logical way to handle this and then outline it, simply, in your terms and conditions. You’re saving yourself a hassle later on by thinking of a specific plan now. And if anything ever happens that you didn’t see coming? Update the terms and conditions when everything’s resolved.
3. A Place for the Customer to Actively Agree
Keep these key areas in mind when customizing a template you got from a terms and conditions policy generator. These tweaks can save you time and money.